Refund policy

  • Customers may request a return or exchange within 3 days from the date of purchase. A valid proof of purchase or order number is required.
  • All items must be returned in their original condition—unworn, unwashed, unaltered, and free of stains—with all tags attached.
  • Size exchanges are allowed as long as the requested size is available in stock.
  • For approved returns, refunds will be processed within 3–5 business days after the courier has collected the returned package.
  • Once your request is submitted, it will be reviewed promptly, and you will receive a confirmation with the status of your request.
  • Refund requests are managed via direct messages (DMs). Please include your order number and clearly state your request (refund or exchange) in your message.
IMPORTANT POLICY NOTES:
  • Shipping fees required to process a return or exchange are the customer’s responsibility.
  • Both returns and exchanges may take up to 5 business days to be completed.
  • All refunds are processed via Instapay only.
  • Sale items are returnable for size exchange only, subject to availability. Refund are not applicable on sale items.
  • Bundle items are returnable during regular (non-sale) periods only.
  • Customer service emails are answered between 10:00 AM and 6:00 PM.